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© 2026 DBA Electric Educational reference, not engineering certification.

Ultra Thin Series

Minimalist aesthetics 20 cm ultra-slim, hidden installation.
Whole-house dehumidification

Whole-House Dehumidification System

Efficiently Dehumidifies Multiple Spaces Simultaneously.

UV-C sterilisation

UV-C Sterilization Lamp

Eliminates 99.9% Bacteria and Viruses in the Air.

Humidity control

Humidity Control at Your Fingertips

LCD Screen, Remote Controller, Mobile App, and Smart Home Integration.

Auto pump drainage

Auto Pump Drainage

Head Lift up to 1.8 meters.

Metal cast motor

Metal Cast Motor

Stable and Durable. Features Japan NSK Bearing.

40dB quiet operation

40dB Quiet Operation

Multiple Shock-Absorbing Designs.

DBA-UTC20
DBA-UTC20 20L/day

Studio or single-room size. R410A refrigerant, single inlet.

HK Grade 1 Energy Label WiFi App
200–400sqft area
39dB(A) @ 3m
⌀146flange in/out
DN15drain outlet

Performance

Moisture removal
20 L/day @ 30°C 80%RH
9.9 L/day @ 26.7°C 60%RH
Max airflow
220 m³/hr
Static pressure
80 Pa
Sound @ 3 m
39 dB(A)
Coverage
200 – 400 sqft
Operating temp
5 – 40 °C

Power

Voltage
220 – 240 V ~ 50 Hz
Rated power
196 W
Max power
300 W
Rated current
1.0 A
Max current
1.35 A

Drainage & ducting

Pump lift
1.8 m (built-in check valve)
Drain outlet
DN15
Air flange ⌀
146 mm
Refrigerant
R134a · 0.23 kg

Physical & certs

Dimensions (L×W×H)
865 × 376 × 200 mm
Net weight
28 kg
Certifications
CE · CB · RoHS
DBA-UTC55
DBA-UTC55 55L/day

Mid-size between UTC20 and UTC68. R32 refrigerant (mildly flammable).

R32 · A2L WiFi App
600–800sqft area
45dB(A) @ 3m
⌀146flange in/out
DN15drain outlet

Performance

Moisture removal
55 L/day @ 30°C 80%RH
30 L/day @ 26.7°C 60%RH
Max airflow
600 m³/hr
Static pressure
90 Pa
Sound @ 3 m
45 dB(A)
Coverage
600 – 800 sqft
Operating temp
5 – 40 °C

Power

Voltage
220 – 240 V ~ 50 Hz
Rated power
700 W
Max power
930 W
Rated current
3.2 A
Max current
4.3 A

Drainage & ducting

Pump lift
1.8 m (built-in check valve)
Drain outlet
DN15
Air flange ⌀
146 mm
Refrigerant
R32 · 0.3 kg (mildly flammable)

Physical & certs

Dimensions (L×W×H)
970 × 436 × 238 mm
Net weight
38 kg
Certifications
CE · CB · RoHS · A2L
DBA-UTC120
DBA-UTC120 120L/day

Large homes and light commercial. R410A refrigerant, twin-inlet.

Twin inlet ⌀196 WiFi App
1300–1500sqft area
50dB(A) @ 3m
⌀196flange in/out
DN15drain outlet

Performance

Moisture removal
120 L/day @ 30°C 80%RH
53 L/day @ 26.7°C 60%RH
Max airflow
890 m³/hr
Static pressure
100 Pa
Sound @ 3 m
50 dB(A)
Coverage
1300 – 1500 sqft
Operating temp
5 – 40 °C

Power

Voltage
220 – 240 V ~ 50 Hz
Rated power
1010 W
Max power
1600 W
Rated current
4.7 A
Max current
7.4 A

Drainage & ducting

Pump lift
1.8 m (built-in check valve)
Drain outlet
DN15
Air flange ⌀
196 mm · twin inlet, single outlet
Refrigerant
R410A · 0.9 kg

Physical & certs

Dimensions (L×W×H)
1075 × 746 × 310 mm
Net weight
64 kg
Certifications
CE · CB · RoHS

Same on every UTC

1.8 m pump lift Built-in pump & check valve. DN15 outlet.
UV-C sterilisation Optional lamp eliminates 99.9% airborne bacteria.
Stainless mesh filter Washable. Clean every 3 months.
WiFi + RS485 Modbus Tuya Smart app · BMS/PLC over RS485 at 9600 bps.
Dry-contact remote BMS interlock, fire alarm, leak sensor, water-leak input.
CE · CB · RoHS Multi-region certification across the range.
See installation guide
Step 02 of 08

Preparation

Before installation, bench-test the unit on the floor. Confirm the dehumidifier runs normally.

10-min bench test Hatch 450 / 600 mm Service panel orientation
Compulsory

10-minute bench test, before you hang it

After unboxing, place the dehumidifier on the floor or a workbench and run a 10-minute power-on check. (The unit must be powered on for testing both before and after installation.)

  1. Unbox — open the carton and lay the dehumidifier flat on the floor. Keep the packaging in case you need to return it.
  2. LCD control panel — connect the LCD control panel signal cable to terminals 4-7 on the unit.
  3. Temperature & humidity sensor — connect the temperature & humidity sensor to terminals 1-3 on the unit.
  4. Power up — a grounded 220-240V socket can be used temporarily.
  5. Switch on — the fan starts immediately; the compressor follows after a 3-second delay (make sure the unit is in dehumidification mode).
  6. Force the compressor on — set the humidity target to 40% RH or lower. (If the target is above ambient RH, the compressor will not start.)
  7. Run for more than 10 minutes in dehumidification mode — listen for any unusual noise from the fan or compressor. Warm air at the outlet means dehumidification is working. You can also hold the temperature & humidity sensor near the outlet — the RH shown on the LCD control panel will gradually drop. There is a metal fan inside the outlet — never put your hands or any object into it.
  8. Check the LCD control panel — confirm the LCD control panel display and controls work normally, with no fault code shown.
No error code? You can start the install.
Control panel and humidity sensor cable connection to terminals 1–7
Connect the control panel (terminals 4–7) and humidity sensor (terminals 1–3) before powering on.

Before you start, confirm:

  • Confirm the plenum height — UTC20 needs 200mm, UTC68 needs 240mm, UTC120 needs 310mm — and leave 2-30mm of clearance above and below, so the body never touches the slab or the false ceiling.
  • Confirm the hanging position — mark where the four threaded rods will be fixed into the slab, avoiding existing services inside the slab.
  • Pick the hatch location — a hatch of 450 × 450 mm or 600 × 600 mm is recommended, directly in front of the service-panel side (the drainage outlet side).
  • Plan duct routes early — sketch the return and supply paths, mark every elbow and count them. Each 90° bend costs about 10 Pa.

Materials needed for installation

Recommended mounting components, all 304 stainless steel:

M10 sleeve anchors × 4to fix the threaded rods into the concrete slab
M10 threaded rods × 4main support rods (cut to length, usually 1–2 m)
M10 hexagonal nuts × 12for height adjustment, levelling, and locking
M10 flat washers × 12distribute load and protect surfaces
M10 lock rings × 12prevent the nuts from loosening due to vibration
Rubber vibration padsat the unit's hanging ears, for ultra-quiet running
Flex + rigid ductaluminium foil flex for most runs; rigid galvanised for longer sections
500 - 1000 mm silenced ductsilenced anti-vibration flex section between the unit flange and the rigid duct
Insulated drain hoseplus an Upper U-trap (check valve is built into the unit)
3 × 2.5 mm² cableand a dedicated 13A 220V power socket
86-type back boxfor the LCD control panel (8 m cable supplied)
Spirit level & tapelevel the unit before final tightening
One thing to never skip. Don't power the unit on during construction. Drywall dust, cement, sawdust — all of it lands on the coil and kills the compressor. Tape the inlet shut until the room's clean.
Step 03 of 08

Hanging the unit

Suspended from four M10 threaded rods. Keep the body level.

4 × M10 304 SS rods ≥ 2 cm clearance above & below Rubber vibration washers

How to hang it

  1. 1
    Fix four M10 stainless rods into the concrete ceiling. Use the supplied template card to mark the drill holes. Leave at least 2 cm clearance above and below the unit for levelling later.
  2. 2
    Slide a rubber washer onto each rod and clamp it above and below the unit foot. The pads keep fan vibration off the slab.
  3. 3
    Lift the unit onto the rods, aligning the four mounting holes at the corners.
  4. 4
    Use a spirit level on the top or bottom face to confirm the unit is level.
Hanging kit components

Location & orientation — confirm before drilling

  • Ceiling access hatch — must face the unit's service panel. Never face the service panel into a wall, or future maintenance is blocked. Ceiling access hatch position
  • Return & supply air vents — at opposite ends of the body. Leave at least 0.5 m of duct-connection space at each end.
  • Pump drainage outlet — below the service-panel side.
  • Wired controller, power cable & emergency-stop button — located on the left of the air outlet. Wired controller and power cable location
Step 04 of 08

Drainage

UTC series has a built-in auto drain pump with 1.8 m head lift.

1.8 m head drain pump DN15 drain outlet Built-in check valve Upper U-trap
DBA drainage diagram
Built-in pump lifts up to 1.8 m. Add a U-trap to block backflow and odours.

Drainage requirements

  1. 1
    Built-in check valve — no need to fit one externally. Prevents condensate from flowing back into the unit.
  2. 2
    Fit an Upper U-trap — blocks drain-line air and odours.
  3. 3
    Insulate the drain pipe — stops condensation forming on the pipe surface.
  4. 4
    Use a flexible hose at the unit's drain outlet — isolates vibration from the unit to the pipe. Never connect rigid pipe directly to the outlet.
  5. 5
    Shared drain line — multiple drain pipes can merge into a main drain at the low point. Never tee them at the top.

Pump cycle logic

While the unit runs, the built-in pump cycles 3 minutes on, 5 minutes off. If the drain backs up or the pump fails, the LCD shows fault code E3 (water-full protection).

DBA pump cycle diagram
Auto pump drainage — head lift up to 1.8 m, with a check valve built in.

Before you sign off

Slowly pour 1–2 litres of water into the drain pan through the service hatch. Power on the unit — the pump should kick in within a minute and clear the pan. Then watch every joint on the route for at least five minutes to make sure there is no chance of a leak.

Step 05 of 08

Ducting

Flexible aluminium foil for most runs; rigid galvanised for longer or stiffer sections. Always join the unit flange to the rigid duct via a 300–500 mm flexible section — that's what stops compressor vibration travelling into the rooms.

300–500 mm flex section Total main duct within 10 m 150 mm or 200 mm duct diameter
  • Aluminium foil flex duct is the default — easy to install and quiet. Switch to galvanised rigid for longer runs.
  • Total main duct (supply + return) within 10 m. Beyond that, airflow drops as friction losses build up.
  • Connect a 300–500 mm flex section at the unit's flange to stop machine vibration from travelling into the duct. Never connect rigid duct straight to the flange.
  • For a quieter install, swap the 300–500 mm flex section for a silenced duct section.
  • Keep 1 m of straight duct before the first branch. Avoid sharp bends right after the outlet. Ducting layout diagram
  • Up to 5 supply and 5 return outlets. Branch duct diameter within 75 mm. Ducting outlets diagram
Step 06 of 08

Controls

All signal connections must be made with the power off.

LCD panel (8 m signal cable) Humidity sensor (5 m signal cable) Dry-contact on/off Leak-detection cable
LCD wall panel and mobile app showing dehumidifier humidity control
86×86 mm wall panel for daily use; Tuya app for remote control; RS485 Modbus for BMS.

Mounting the panel and the humidity sensor

  • The control panel is 86 × 86 mm. Mount it on the wall for easy viewing and adjusting the target humidity.
  • The humidity sensor can sit at the return-air vent or in a quiet ceiling corner — never in the supply airstream.

Control box — terminal map

The control box sits on the left of the unit, by the air outlet. Terminals 1–7 carry low-voltage signals from the humidity sensor and the control panel. Terminals 8–13 are passive dry-contact inputs — never apply external voltage to any terminal, it will damage the mainboard.

Terminal map on the rear of the unit
Three terminal blocks behind the rear cover — sensor (1–3), control panel (4–7), and four passive dry-contact inputs (8–13).
1 – 3
Temperature & humidity sensor GND · +5V · DATA. The humidity sensor ships with a 5 m signal cable; any shielded multi-core cable works as well — keep total length under 20 m.
4 – 7
Wired control panel RX · TX · +5V · GND. The LCD panel ships with an 8 m signal cable; any shielded multi-core cable works as well — keep total length under 20 m.
8 – 9
Remote on/off (dry contact) Short the two terminals via any unpowered switch — third-party switch control. NO (default): short = on, open = off. NC: short = off, open = on (switchable in the control panel's advanced parameters — contact DBA support for details).
10 – 11
Leak-detection cable signal input Connect a standard leak-detection cable. Moisture anywhere along the cable triggers fault code E7 and an auto-shutdown.
12 – 13
Reserved For future expansion — do not connect without manufacturer instructions.

RS485 & WiFi

  • RS485 Modbus — A/B ports behind the LCD panel, next to GND/+5V/TX/RX. 9600 bps. Standard Modbus RTU register map for BMS, HMI, PLC. RS485 A/B terminal wiring Download RS485 Protocol PDF
  • WiFi via Tuya Smart app — phone on 2.4 GHz WiFi (not 5 GHz). Hold the fan-speed button on the panel until the WiFi indicator flashes, then add the device from the app.

Status & Emergency Stop

  • Status indicator LED + emergency stop button on the rear of the unit, next to the power cord outlet — for local diagnostics and a quick local kill switch.
Never feed voltage into terminals 8–13. These are passive dry-contact inputs. Any external power source — even 5 V — will back-feed into the mainboard and kill the controller. Use only unpowered switches, probes, or sensing cables.
Power off before you touch any signal wire. Plugging or unplugging the control panel while live will fry the control board. Per the install guide: power down, connect, then power up.
Step 07 of 08

Power

One dedicated circuit, properly earthed. Don't share it with anything else — compressor startup current is high enough to nuisance-trip a shared breaker.

220V 13A 3 × 2.5 mm² 16 A dedicated breaker

Wiring

  • Cable — 3 × 2.5 mm² minimum from the consumer unit to the unit's terminal block.
  • Breaker — dedicated 16 A type C MCB. RCBO if local code requires it.
  • Isolator — reachable from the hatch, for local lock-off during service.
Never open the casing while powered. The compressor terminals carry several hundred volts during start, and the capacitor stays charged after the breaker trips. Lock off, verify dead, then open.
Step 08 of 08

Acceptance test

Ten minutes of watching the unit run is what separates a clean install from a callback in six weeks.

Warm supply air No abnormal noise No fault codes Drain leak test

10-minute power-on test

  1. 1
    Energise. Confirm the LCD panel shows no fault code.
  2. 2
    Set to dehumidification mode. Set the target humidity below ambient — only then will the compressor start.
  3. 3
    Compressor should start within 90 seconds. A few minutes in, check that warm air is leaving the supply grille.
  4. 4
    Listen below the unit and at both grilles. No metallic rattle, no abnormal duct noise.
  5. 5
    After 10 minutes, the humidity reading on the LCD panel should start trending down.
  6. 6
    Retest the drain. Power off, open the service panel, pour 1 L of water into the tray — the pump should cycle within 5 minutes. Check every joint along the drain line for leaks.

Hand-off

Walk the homeowner through a few things: where the filter is (and how to wash it), how the LCD panel works, and how to pair the DBA app. Leave them the manual, the order receipt, and the unit's serial number — service can help much faster with it on hand.

Double-check every step before you wrap up. A properly installed ceiling unit, with regular upkeep, will run efficiently and reliably for years.
Chapter 07 of 08

Safety instructions

Observe these at all times. The unit runs on mains voltage and contains pressurised refrigerant — sloppy handling causes shock, fire, or compressor death.

  • Not for unsupervised children or persons with reduced physical / sensory / mental capability. Supervise children so they don't play with it.
  • Only a properly grounded 220-240 V ~ 50 Hz outlet. Don't modify the plug, don't use an extension cord or an adapter — they overheat.
  • Disconnect power before servicing, cleaning, or moving the unit. Unplug by gripping the plug body — never pull on the cord.
  • Install per local code. Professional installation by a qualified technician is strongly recommended.
  • Keep fingers and objects out of the inlet and outlet. There's a metal fan inside. Keep vents clear.
  • Don't expose to flammable gas, corrosives, heavy dust, or direct water. Not for explosive or highly corrosive environments.
  • Damaged power cord — must be replaced by the manufacturer, its service agent, or a similarly qualified person.
  • Any abnormal sign (unusual noise, smell, smoke) — cut power immediately and call service.

Refrigerant — R410A vs R32

Your refrigerant type is on the rating label on the unit. R410A is not flammable. R32 is mildly flammable (A2L) — if your unit uses R32, observe the following:

  • Qualified personnel only for installation and servicing.
  • Install, operate, store in a well-ventilated area.
  • Never pierce or burn the refrigerant circuit.
  • Dispose of the unit per local regulations at end of life.
Step 01 of 08

Parts & accessories

What's in the box, where every port is, and how the unit is laid out. Worth keeping open while you do the install.

Package contents

  • Dehumidifier — with a 5 m power cable and a Type G plug.
  • Wired control panel — 8 m signal cable, fits an 86-type back box.
  • Temperature & humidity sensor — 5 m cable, plugs into terminals 1–3.
  • Remote controller — 2 × AAA batteries supplied.
  • Installation guide — the wall-mounted marker card with all key dimensions.
DBA box contents

Parts to know

  • Air inlet & outlet — opposite short sides. Direction of airflow is printed on the top of the unit.
  • Dust filter — slides out from the service-panel side. Wash regularly.
  • Access panel — long face of the unit. Faces the false-ceiling access hatch.
  • Pump drainage outlet — bottom, on the same side as the access panel.
  • Wired controls box — small cover next to the air outlet; holds the 13-terminal block.
  • Power cord outlet — rear face, next to the emergency stop button and status indicator.
DBA UTC unit — view 2 DBA UTC unit — view 1
Chapter 01 of 08

LCD control panel

The wired panel does everything — power, mode, fan speed, target humidity, clock, timer, UV. Eleven on-screen icons tell you what state the unit is in.

Display icons

DBA LCD control panel with numbered icon callouts
1
WiFi connectionApp connected or in pairing mode.
2
Mainboard disconnectionCommunication fault between the panel and the mainboard.
3
DefrostingAutomatic defrost cycle is active.
4
TimerDaily ON/OFF schedule is enabled.
5
Time displayShows the current time.
6
HumidityCurrent room humidity (%RH).
7
TemperatureCurrent room temperature, in °C.
8
Fan speedTwo speeds — press the fan button to switch.
9
Dehumidify modeDehumidify mode icon stays lit while active.
10
UV-C lampUV-C lamp icon stays lit while on.
11
Power onUnit is powered on.

Buttons

  • Power — standby ↔ run. On power-up the fan defaults to High Speed.
  • Fan speed — toggles between High and Low. Indicator shows level.
  • Mode (M) — cycles Dehumidify / Ventilation. Long-press 3 s to enter clock and timer setup.
  • ▲ / Humidity setting — press to enter setup, then ▲ / ▼ to step the target (10 – 95 % RH). Confirms after 5 s of no input.
  • ▼ / UV lamp — short-press to toggle the UV lamp on/off (if fitted).
Compressor delayed start The fan starts immediately, the compressor follows after a 3-second delay every time start conditions are met. That's a design feature, not a fault.
Chapter 02 of 08

Operation

Modes, timers, fan, defrost, drain pump cycle. The everyday how-it-runs.

Power on / off

  • From standby: press Power → unit starts. Fan defaults to High Speed.
  • While running: press Power → standby mode. Buttons and some icons turn off.
  • Compressor delay: any time start conditions are met, the fan starts immediately and the compressor follows 3 s later.

Operating modes

Press the Mode button (M) to switch between dehumidify and ventilation.

  • Dehumidification (default at power-up) — compressor cycles to hit your target %RH.
  • Ventilation — fan only, compressor stays off. Useful for clearing stale air without drying.

Fan speed

Fan defaults to High Speed on power-up. Press the fan button to toggle between High and Low. The speed-bar indicator on the panel reflects the current level.

Clock & timer

  1. 1
    Long-press Mode (M) for 3 s to enter clock setup.
  2. 2
    ▲ / ▼ to set the hour, then press M to move to minutes.
  3. 3
    Press M again to set the ON timer (auto power-on time).
  4. 4
    Press M again to set the OFF timer (auto power-off time).
  5. 5
    5 s of inactivity exits setup and saves everything.

Once configured, the unit runs the same ON/OFF schedule every day. To cancel the timer, set both ON and OFF to 00:00.

Drain pump cycle

While the unit runs, the built-in pump cycles 3 min on, 5 min off, repeating. If the drain backs up, the panel shows fault code E3 (water full).

Automatic defrost

  • Enters defrost when the compressor has run continuously for 25 minutes and the coil temperature reads ≤ −1 °C for 30 s.
  • During defrost the compressor stops, the fan runs at High Speed, and the panel shows the defrost icon.
  • Exits defrost after 8 minutes max, or once the coil rises to ≥ 5 °C (after at least 3 minutes of defrost).
  • Sensor fault (E1): the unit falls back to timed defrost — 25 min compressor / 8 min defrost.
Compressor restart protection After the compressor stops, it waits 3 minutes before restarting. That delay protects the compressor — don't power-cycle the unit to "force" it back on.
Chapter 03 of 08

App pairing

Connect the unit to the Tuya Smart app for remote control. The phone needs 2.4 GHz WiFi — 5 GHz won't pair.

Pairing steps

  1. 1
    Install the Tuya Smart app from the App Store or Play Store and register an account.
  2. 2
    Turn on phone Bluetooth and connect to your 2.4 GHz WiFi network (not 5 GHz).
  3. 3
    Put the unit in pairing mode: turn it on, then press and hold the fan-speed button until the WiFi icon flashes on the panel.
  4. 4
    In the app, tap "Add Device" — Tuya will discover the dehumidifier automatically.
  5. 5
    Enter your WiFi name and password. The app adds the device and opens the mobile control panel.
Tuya app pairing steps screenshot
Third-party service App features depend on network conditions and the Tuya cloud. The manufacturer isn't responsible for outages caused by your internet, router, or the Tuya platform.
Chapter 04 of 08

Routine maintenance

Three jobs across the year. None of them takes more than ten minutes.

Every 2 weeks

Clean the filter

Per the manual: check the filter at least every two weeks. Open the hatch, slide the mesh filter out. Gently tap or vacuum to remove dust, or wash in warm water (≤ 40 °C) with a little neutral detergent, rinse clean, air-dry completely before refitting.

  • In dusty environments: check weekly, or daily if needed.
  • Don't expose the filter to direct sunlight or heat sources — it will warp.
  • Never refit a damp filter — biofilm starts on day one, and airflow drops.
Yearly

Coil & drain service

Power off at the breaker first. Wipe the casing with a soft, clean, dry cloth — or a cloth lightly dampened with mild detergent for stubborn soiling, then wipe clean with a plain damp cloth. Never rinse or wash the unit with running water — it will cause insulation failure and risk of shock. Run a litre of water through the drain pan to confirm the pump still clears quickly.

If you live above a kitchen or near the sea, halve every interval. Cooking oil and salt aerosol coat the coil twice as fast.
Chapter 08 of 08

Limited warranty

Effective 1 January 2024. Summary of the warranty card shipped with the unit — keep the original card for any claim.

What's covered

  • 1 year from the original purchase date by the first end user, against defects in materials and workmanship under normal use.
  • Manufacturer's option — repair or replace the defective product or component.
  • Applies only if the unit is installed, operated, and maintained per the manual.

What's NOT covered

  • Refrigerant, accessories, consumables (e.g. filters), transport, installation, removal, or labour costs.
  • Damage from improper installation, operation, or maintenance, or failure to follow instructions.
  • Unauthorised repair or modification, misuse, abuse.
  • Environmental damage — corrosion, freezing, water ingress, acts of nature.
  • Replacement parts do not extend the original warranty period.

Making a claim

  • Submit within the warranty period with valid proof of purchase.
  • Service is performed by the manufacturer or an authorised service provider.
  • If shipping is required the customer is responsible for packaging, transport costs, and risk of loss.

Contact for service

  • Hong Kong — Debiasia Green Technology (HK) Co. Ltd. · +852 2541 1611 · dba@dba.hk
  • Singapore — DBA Electric Pte. Ltd. · +65 6772 9962 · dba@dba.sg

To the maximum extent permitted by law, total liability shall not exceed the original purchase price of the product. The manufacturer reserves the right to amend this warranty without notice.

Chapter 05 of 08

RS485 Modbus

RS485 Modbus communication protocol for BMS, HMI, or PLC integration.

RS485 & WiFi

  • RS485 Modbus — A/B ports behind the LCD panel, next to GND/+5V/TX/RX. 9600 bps. Standard Modbus RTU register map for BMS, HMI, PLC. RS485 Modbus wiring diagram Download RS485 Protocol PDF
Chapter 06 of 08

Troubleshooting

Most "broken" dehumidifiers are starved-airflow units, full filters, or stalled drains. Walk through these before calling service.

Fault codes

E1
Coil sensor faultFalls back to timed defrost. Reseat sensor; if persists, call service.
E2
Temp/humidity sensor faultUnit cannot regulate. Reseat the 5 m sensor cable at terminals 1–3.
E3
Water full protectionDrain pan not clearing. Check pump outlet, U-trap, and pipe slope.
E4
Low refrigerant pressureCall service — do not reset repeatedly.
E7
Water leak sensor triggeredLocate and dry the leak. Code clears automatically.
E8
High exhaust temperatureUsually airflow restriction — check filter and ducting.
E9
Discharge sensor faultCall service.
Output low Not pulling out as much water as it used to
  1. Pull the filter — if it's grey or matted, rinse under warm water, air dry, refit. Try again for 24 hours.
  2. Check airflow at the supply grille with the back of your hand. Should feel firm. If it's weak, ducting may have collapsed or kinked.
  3. Check the coil through the hatch. Frost on the coil at room temp = low refrigerant — call service.
  4. Confirm the room isn't being constantly re-humidified — open window, wet laundry, plants.
Noise Rattling, knocking, or humming through the ceiling
  1. Open the hatch and check whether the unit body is touching the slab. If yes, slacken the rod nuts a turn — the rubber washers do the isolating.
  2. Check the duct connections. Loose flex against a metal collar buzzes — re-clip and tape.
  3. Knocking on startup is the compressor. Persistent knocking once running = mounting bolts loose or refrigerant charge issue.
Water Dripping from the ceiling or hatch
  1. Power down first.
  2. Open the hatch. If water is in the drain pan, the pump's not clearing — check the check valve and the U-trap.
  3. If water is on top of the supply duct, the duct is sweating — insulate it across the plenum.
  4. If water is at a joint, reseal with mastic and re-clip.
No power Panel dark, unit unresponsive
  1. Check the breaker at the DB. If it has tripped, reset once. If it trips again, stop — there's a real fault.
  2. If the breaker holds, check the isolator at the hatch.
  3. If both are on but the panel is dark, the panel cable may have loosened — power down, reseat, retry.
Smell Musty smell from the supply grille
  1. Filter — rinse it. This is the cause 80% of the time.
  2. Run the UV-C lamp continuously for a few cycles (selectable from the panel).
  3. If it persists, schedule a yearly coil wipe-down — the coil itself can grow biofilm over time.
壓縮機 Fan runs but compressor never kicks in
  1. Is the target humidity already below the room reading? The compressor only runs when the room is above the setpoint.
  2. Confirm the unit is in dehumidify mode, not fan-only mode.
  3. After the compressor stops there is a 3-minute restart delay by design — wait it out before concluding there's a fault.
App Tuya Smart app can't find the unit
  1. Phone must be on 2.4 GHz WiFi — the unit does not support 5 GHz or auto-band networks.
  2. Re-enter pairing mode: hold the fan-speed button on the panel until the WiFi icon flashes.
  3. If still failing, restart your router and make sure the Tuya app is updated to the latest version.
效果 Unit runs all the time but can't reach the target humidity
  1. Check for continuous moisture sources: open windows, fresh renovation, wet paint, or drying laundry inside.
  2. Confirm the filter is clean and that both the return and supply vents are unobstructed.
  3. The UTC20 and UTC55 have limited coverage. If the space is large, a higher-capacity model may be needed.
除霜 Defrost icon keeps appearing
  1. Defrost is automatic and normal — it runs for up to 8 minutes whenever the coil drops below −1 °C.
  2. Frequent defrost in warm weather may indicate low refrigerant or a blocked filter restricting airflow over the coil.
  3. If the unit defrosts more than once per hour at room temperature, call service.
Normal phenomena Occasional refrigerant flow sounds during operation and shutdown are normal. Warm air from the outlet in dehumidify mode is also normal.
Do not open the unit yourself If cleaning the filter and checking the drain does not resolve the issue, contact DBA after-sales service.